| Repair | Who pays | The rule |
|---|---|---|
| Sewer Lateral | Shared | Charlotte owners own the sewer line to the main, but Charlotte Water does all street-side work and pays for tree-root, rodent and health-hazard failures. |
| Sidewalk Repair | City | In Charlotte, the City DOT's Street Maintenance Division lists sidewalk repair among its maintenance work. Report damaged public sidewalks through 311. |
| Tree Roots | City | In Charlotte the City’s CDOT Street Maintenance Division repairs damaged public sidewalks, tree-root uplift included; report it via 311. |
| Water Service Line | Property owner | In Charlotte the property owner maintains water pipes from the end of the meter; Charlotte Water keeps the meter and mains. |
Sewer Lateral
Charlotte owners own the lateral even under the street but are barred from touching it - Charlotte Water does the work and eats the cost for common failures like tree roots.
The sewer service connections within the street right-of-way belong solely to the property owner and are the responsibility of the property owner or occupant ... Maintenance work required within the street right-of-way shall be performed by CMUD.
Source: Sec. 23-43. - Conditions and charges for service connection and repairs.
Sidewalk Repair
In Charlotte, CDOT's Street Maintenance Division handles sidewalk repair; report damaged sidewalks through 311.
CDOT's Street Maintenance Division is committed to ensuring Charlotte streets, drainage structures and sidewalks are in safe condition.
Source: City of Charlotte: Street and Sidewalk Maintenance (city repairs at its own expense)
Tree Roots
Charlotte: the City’s CDOT Street Maintenance Division repairs damaged public sidewalks, tree-root uplift included; report it via 311.
CDOT's Street Maintenance Division is committed to ensuring Charlotte streets, drainage structures and sidewalks are in safe condition.
Source: City of Charlotte: Street and Sidewalk Maintenance (CDOT maintains/repairs sidewalks)
Water Service Line
In Charlotte, the property owner maintains every water pipe starting at the end of the meter; Charlotte Water keeps the meter and the mains.
Property owners maintain all water pipes beginning at the end of the meter, which is the tailpiece for a common 5/8-inch service.
Source: Understanding Homeowner’s Responsibility: owner from the end of the meter
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