# Water Service Line Repair in Philadelphia, PA: Who Pays? | Who Pays the Repair?

> In Philadelphia the customer is responsible for the water service line once water leaves the PWD main, verified against the Philadelphia Water Department.

**Who pays:** owner

In Philadelphia, once water leaves the PWD main in the street, every pipe up to and inside the house is the customer’s to fix.

**Boundary:** Owner-owned/repaired plumbing begins where water leaves the Philadelphia Water Department main in the street and runs to the house. PWD owns only the main.

**Property owner:** Ensure the safe delivery of drinking water once it leaves the PWD main, i.e., maintain and repair the water service pipe from the main to and inside the home.

**City / agency:** The Philadelphia Water Department owns and maintains the water main in the street.

## Sources
- [Customer Responsibilities: once water leaves the PWD main it is the customer’s responsibility](https://water.phila.gov/customer-responsibilities/) — "Once drinking water leaves the PWD water main in the street, its safe delivery becomes the customer’s responsibility." (accessed 2026-09-11)
- [Customer Responsibilities: customers must repair plumbing connecting the mains to the home](https://water.phila.gov/customer-responsibilities/) — "This means that customers must repair faulty plumbing that connects our water and sewer mains to their home as well as the plumbing inside the home." (accessed 2026-09-11)

_Last verified 2026-09-27. Source: Who Pays the Repair? — https://whopaystherepair.com/rules/philadelphia-pa-water-service-line/ — every claim checked against a primary source before publication (see /methodology/)._